Once your order is submitted, our servers automatically upload your footage for delivery if you have paid for your order. You will receive a confirmation email with instructions and a link to download the video files after all the clips have been uploaded to our download server.
You can view the status of your order at anytime by visiting your Orders Page while signed in. Most videos should be available to download in several minutes. If you are ordering a large volume of clips, then it may take 30 minutes to several hours.
After you've been notified that your order is ready to download, select the clips from your Order Download page to download. Once you initiate download, your files will download to the default download folder on your system. If you have trouble downloading multiple clips, make sure to update your browser settings to allow the download of more than one file at a time.
If you have not received download instructions, and your order is URGENT, please follow up with a sales representative by calling +1-831-375-2313 during office hours (Monday to Friday, 8a-6p PST) or emailing Support at firstname.lastname@example.org .